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TRUST & PRIVACY
This notice explains what TrainMe collects, why it is needed, how it is used, and the choices available to learners and trainees.
TrainMe may collect your name, email address, account type, learning goal, course enrollment, lesson progress, assessment answers and scores, written submissions, trainer feedback, coaching bookings, support messages, recordings, and payment-verification information such as payment method, amount, reference number, and receipt image or file.
Technical information needed to operate and secure the service may also be processed, such as login/session information, browser or device information, timestamps, error information, and security logs.
Some TrainMe activities require audio or video. Browser permission is required before camera or microphone access begins. Recordings may be used for assessment, trainer review, progress evidence, self-reflection, or before/after comparison. They are not published publicly by default.
Separate permission is required before TrainMe uses a learner recording, testimonial, name, image, or comparison clip for public marketing or promotional purposes.
Recording & Privacy details →TrainMe currently uses manual payment verification such as GCash or bank transfer. TrainMe does not need your online banking password, PIN, OTP, or full payment-account credentials. Never send those details through TrainMe.
TrainMe uses service providers to operate the platform, including Supabase for authentication, database and storage services, and Netlify for website hosting and application delivery. These providers may process limited information necessary to provide their services.
Access is limited according to role. Learners can access their own account information and work. Authorized trainers or administrators may access information needed to review progress, assessments, payments, support requests, coaching, or course administration. TrainMe does not sell personal data to advertisers.
TrainMe keeps information for as long as reasonably needed to operate your account, deliver training, maintain learning records, handle payments and disputes, meet legitimate business or legal obligations, and protect the service. You may request account or data assistance through Help & Support. Some records may need to be retained where required for security, bookkeeping, legal, or dispute-resolution purposes.
You may ask to access, correct, or request deletion of eligible personal information. Philippines-based users may also have rights under applicable Philippine data-protection law. Requests are handled through TrainMe Help & Support and may require identity verification.
TrainMe uses authenticated accounts, role-based access, database access controls, private storage where appropriate, dependency/security checks, and platform security tooling. No internet service can guarantee absolute security, so users should also protect their passwords and devices.
TrainMe may update this notice as the platform, courses, providers, or legal requirements change. The effective date above will be updated when material changes are published.